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Questions about payment

Have you received my payment?

As soon as we receive your payment, you will receive an email with the confirmation of payment to the email address you provided when placing your order!. It usually takes 1-3 working days for your payment to reach us and be assigned to your order. I

I forgot to include my reference number when making the payment

No need to worry, your money is not gone! ;). If you forgot to enter your reference number when making the transfer, please contact us immediately with proof of payment (screenshot from online banking or a bank statement) at [email protected]. We c

I have received a debt collection letter

An invoice may not have been paid within the set deadlines, which is why your case was handed over to the debt collection agency. From this point on, you no longer owe the outstanding amount to us, but to the debt collection agency. Please contact th