If you want to cancel your order, please write us a message at [email protected]. If your order has already left the warehouse, you must refuse to accept the shipment. This can also be done online in the DHL app. As soon as you send us proof that y
If you have not received your package, even though the tracking shows that your package has been delivered, please first check the tracking information. Your package may have been left with a neighbor or at a drop-off location. If you have checked th
If you believe that one of your products is defective, please contact [email protected], stating the order number, the affected product and a brief description of the defect.
To turn on your Preheat Button Vape Pen, you need to press the button five times in quick succession. The vape pen will then light up briefly. To use the preheat function, you need to press the button twice. As soon as the vape pen is on, you can cha
We are sorry to hear that you want to return a product! There are two different cases:. 1. You want to return an unopened product. In this case, you have 14 days after the contract has been concluded to notify us of the cancellation of contract at su